SUPPORT

SceneMeld Support

Quick guidance for adding sources, arranging scenes, recording locally, and publishing an RTMP stream.

Quick start

  1. Create a scene and add a camera, movie, screen, or window source.
  2. Move and resize layers on the canvas. Drag sidebar rows to change stacking order.
  3. Enable a microphone or turn on the audio track for a movie source.
  4. Start a local recording from the toolbar, or save an RTMP destination in Settings before going live.

Permissions and source recovery

macOS manages Camera, Microphone, and Screen Recording permissions separately. If access is denied, enable SceneMeld in System Settings → Privacy & Security. If a screen or window cannot be restored after relaunch, its layer remains intact; choose Restart Source and select it again.

Audio device changes

After connecting or disconnecting AirPods, a USB microphone, or another input, the route can take a few seconds to stabilize. Select the desired device from the microphone menu. If capture does not recover, turn the microphone off and on again.

Streaming

SceneMeld supports RTMP and RTMPS. Enter either a complete stream URL or a server URL plus an optional stream key. The app reconnects after network recovery. If the server still holds the previous publisher, reconnecting may wait until that stream name is released.

Diagnostics

Choose View → Performance Monitor to inspect render, encoder, recorder, and streaming health. A redacted streaming diagnostic can be exported without stream keys, full URL paths, local media names, or device names.

Contact support

Email support@sjsai.cn with your macOS version, SceneMeld version, the steps leading to the issue, and any error message you can share.